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Terms & Conditions

A legal disclaimer

The information provided on this website is for general informational purposes only. Seraser LTD makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will Seraser LTD be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

1. Introduction

Welcome to Hestia, operated by Seraser LTD. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. Company Information

  • Legal Name: Seraser LTD

  • Address: Malkoçoğlu Sokak, No:2, Seraser Apartmanı, Daire 11, 5.kat, Girne

3. Products and Services

Hestia provides physical goods, specializing in premium linen products. We do not offer any warranties on our products.

4. Ordering and Payment

  • Payment Methods: We accept online payments via Credit or Debit cards.

  • Payment Terms: Full payment is required upfront at the time of purchase.

5. Shipping and Delivery

  • International Shipping: Currently, we do not offer international shipping.

  • Delivery Times: Orders are typically processed and delivered within 5 working days if the product is available. Preordered items may take up to 4 weeks for delivery.

6. Returns and Refunds

  • Return Policy: We do not accept returns unless the item is damaged before receiving or there is a production error.

  • Initiating a Return: To initiate a return, please visit https://www.hestiacomfort.com/contact and our customer service team will assist you.

  • Refunds: No refunds are provided.

7. Privacy and Security

We are committed to protecting your privacy. We collect, use, and store personal information in accordance with standard e-commerce practices. Customer information is not shared with third parties.

8. Usage Restrictions

There are no specific usage restrictions or limitations on our products.

9. Dispute Resolution

For any disputes or complaints, please visit https://www.hestiacomfort.com/contact and our customer service team will assist you. We aim to resolve disputes amicably and efficiently.

10. Modifications and Updates

Any changes to these Terms and Conditions will be communicated via newsletters. It is your responsibility to stay informed about any updates.

11. Governing Law

These Terms and Conditions are governed by the laws of the Turkish Republic of North Cyprus.

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